Registering at the Library

All libraries in Denmark are open for everyone to use - and borrowing is free of charge. But first you must registered.

To be able to borrow books and other objects from the libraries, you must register as a patron. Please note that certain online services are only accessible to patrons living in Gentofte Kommune. 

How to register?

You can register by showing up in person at the library or by phone. If you register by phone, you will have to show ID the first time you visit us at the library. Please note that you cannot reserve books if you have registered by phone before your ID has been confirmed in person (i.e.: You will need to come to the library yourself).

To register at the library bring your yellow Danish Health Security Card. If you have not been issued a yellow card, bring your passport and your valid visa/permit of residence. 

As you are registered you will be asked for an email address, mobile telephone number, and a pin code. The pin code is used to borrow and reserve books, but also to gain access to our online resources. The email address and the mobile telephone number are used by the library only to get in contact with you. 

Once you register your yellow card becomes your membership card. You use this at the self-service terminals for borrowing or renewing library items along with your pin code. Online you use your social security number (listed on your yellow card) along with your pin code. If you forget to bring your yellow card, you can enter your social security number on the self-service terminals instead. 

If you do not have a yellow card, you will be given a membership card. You then use this card at the self-service terminals, and the number listed on it as your username online at our website.

If you require help with borrowing, renewing or returning books or to change your pin code, you must bring your yellow card/membership card or some sort of ID, as the staff cannot help you with any actions concerning your status as a patron without some ID. This is to ensure that your information is not abused.
If you lose your yellow card or membership card, please notify the library, so your card can be suspended.  

Patrons below the age of 15 need parental approval. The form can be downloaded from this page or obtained at the library. 

Exclusion

We welcome all our guests. Please be respectful and comply with the guidelines from the staff. If the library staff finds that you are in violation of these guidelines, you may be excluded from using the library for a probation time.

You may also be excluded from borrowing items from the library if you fail to return borrowed items repeatedly, if they are returned in a damaged condition, or if you owe a minimum of 200 kroner. This exclusion will be declared in writing 7 days prior to its occurrence.