FAQ – Corona and the Library

Gentofte Libraries are open.

Here you will find all answers for Frequently Asked Questions – updated April 22nd 2021.

All Gentofte Libraries are open from 21st April. The special guidelines are still in effect, and we will try our very best to make your visit at the library as safe as possible.

Please be aware that we all still need to keep our distance from each other, to wear a facemask and focus on good hand hygiene.

You need to have a valid corona passport when you go to the library

The corona passport gives you access to explore the bookshelves, print and copy, sit down with the newspaper etc. If you are under the age of 15 you don’t need to show a corona passport.

What is a corona passport?

The corona passport is part of the government’s plan for reopening. The Ministry of Culture and the Danish health authorities have imposed on us the need to check for valid corona passports. This is to prevent further infection.

The corona passport is your documentation for:

  • Negative COVID19 test (both PCR and quick test) – maximum 72 hours old.
  • You have completed your vaccination.
  • You have recovered from being infected within the last six months.

You need to show your corona passport combined with a valid ID – driving license, yellow card or passport.

Read more about the corona passport here.

Make reservations from home and collect it without a corona passport

If you have received a message that your reserved material via genbib.dk or the app Biblioteket is ready for you, it is possible to collect it without showing a corona passport. You can collect your material in the marked area by using the self-service terminals.

If you need any help, have any questions or have more errands at the library, you need to show a corona passport.

When is my library open?

All libraries in Gentofte are open from 21st April. The library is not open in the usual self-service hours where there are no staff. It is therefore not possible to let yourself in with your yellow card.

You can find the current opening hours on genbib.dk/biblioteker.

Can I use a computer, print and copy at the library?

Yes. You need to show your corona passport to access the computers and copy machine. Please remember to keep your distance and use sanitizer after using the equipment.

What about the cultural events at the libraries – will they take place from 21st April?

All the libraries cultural events in April will take place online or have been postponed or cancelled. From 1st May we will wait for the authorities’ guidelines to define our possibilities for cultural events and activities. As always, we will follow the Danish health authorities and the Ministry of Cultures guidelines and will update you here on the website.

Can I return my library material?

Yes, you can return all material at the self-service desk at all libraries without showing a corona passport. If you need help or want to use other parts of the library, you need to show a corona passport.

You can find the current opening hours on genbib.dk/biblioteker.

I have a reservation ready for collection, what do I do?

You can pick up your reservation without showing a corona passport after receiving a message that the material is ready for you. You can collect it during the staffed hours at your registered library. Look for further information in your reservation message or in your user profile.

If you need help from the staff or have more errands at the library, you need to show your corona passport.

You can find the current opening hours on genbib.dk/biblioteker.

Will I get a fine for returning my material too late?

In the shutdown period from 9th December until 21st April you haven’t received any fines for overdue material.

From the reopening from 21st April you have 30 days until 20th May 2021 to return your material. After the 20th May overdue material will be charged.

Do you put the library material in quarantine?

According to the guidelines from The Danish Health Authority and The Ministry of Culture, it is not necessary to put any returned library material in quarantine.

I have a ticket for a cancelled workshop or event. Do I need to do anything?

No, you will be contacted directly if you have paid for a ticket. Some activities will take place online.

Please keep yourself up to date via the event calendar.

I get my material from Biblioteket Kommer. Is this still possible?

Yes, Biblioteket Kommer is still working for those who are signed up for the service.

How can I use the library from home?

You can still borrow e-books, e-audiobooks and stream films.

Please see all the different possibilities on our website.

Any further questions?

Please send an email to bibliotek@gentofte.dk. You can also call us at 3998 5800 Monday-Friday from 10.00-16.00 and Saturday + Sunday from 10.00-14.00.